At Crabtel, we strive to provide high-quality digital products and IT-related services that meet your needs and expectations. However, we understand that sometimes unforeseen circumstances may arise that prevent us from delivering the promised service. This refund policy outlines the circumstances under which we may offer a refund for our IT-related services.
Refunds for IT Services
We offer refunds for our IT-related services in rare circumstances where we are unable to deliver the promised service. This includes but is not limited to:
- Failure to deliver the agreed-upon service due to unforeseen circumstances
- Failure to meet the agreed-upon deadline
- Failure to meet the agreed-upon quality standards
Exceptions and Conditions
We do not offer refunds for any of the following:
- Billing disputes that originate from the customer’s bank or payment provider
- Disappointment with the service or product
- Failure to meet expectations
- Technical issues or compatibility problems
Refund Process
If you are eligible for a refund, we will process it within 7-10 business days of receiving your request. The refund will be issued in the original form of payment.
Digital Products
We do not offer refunds for our digital products, including courses, ebooks, and other digital content. These products are non-returnable and non-refundable, as they are delivered electronically and cannot be physically returned.
By using our website and making a purchase from us, you acknowledge that you have read, understood, and agree to be bound by this refund policy. Please feel free contact us at [email protected] if you have any query regarding refunds.